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Misc.Policies

 

Did We Make a Mistake?  

We take great pride in our picking and packing of your order. However, if there is an error on your order, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1-800-628-7674.  All problems or discrepancies need to be reported within 72 hours after you receive your order.

 

Did Your Order Arrive Damaged? 

Should shipping damage occur with your order, please contact us immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or  1-800-628-7674 for proper handling.

 

Returning Merchandise 

Only unused merchandise can be returned and you must have prior authorization.  If you need to return merchandise, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-800-628-7674 for a return authorization number and shipping instructions. We need to know what items you are returning and the reason for the return. The product being returned must be returned unused, in brand new condition, with original packaging in saleable condition. All products are subject to a 20% restocking fee.  Refunds will only be issued after we receive the item and it is determined that it has not been used and is in brand new condition with original packaging.  Shipping charges will be determined and are not refundable.   We are unable to accept product returns after 15 days.

 

Pricing

All prices listed are US Dollars.  Prices are subject to change without notice.  We make every effort to prevent errors but mistakes may occur. We reserve the right to correct typographical errors.

 

Shipping Charges

All prices include shipping in the continental United States via UPS or USPS.  Additional shipping fees will be charged for orders to Alaska, Hawaii, Canada and all other areas outside the United States.  We will contact you when additional shipping charges are due.

 

Express Orders

Express service through UPS or USPS is available for an additional charge. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1-800-628-7674 and ask about Overnight or 2-day service rates.

 

Privacy Statement

We recognize the importance of protecting the privacy of our customers. We will collect certain personal information, including your name, address, phone number, and e-mail address, when you purchase our products but we will use this information only in our customer database, and we will not resell or provide your personal information to anyone.  Any information we collect from you is only used to provide the service or product you request.  We do not store or send any sensitive information such as your credit card information.

We may, from time to time; provide information about related products and services. You will always have the option of letting us know that you do not want to receive emails from us. We do not SPAM.  Please contact us if you have any questions regarding our privacy policy.

 

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