Home Customer Service Troubleshooting



Troubleshooting Guide


LightningAir Diagram

Click on the thumbnail to get a larger view of a diagram of the front and back of the unit to better understand how the LightningAir Works.


Cleaning & Maintenance

When the purifier no longer produces enough ozone to be effective, the ozone plate should be cleaned. A good rule of thumb is every three months. Some environments cause ozone output to be reduced in a shorter time but other environments may take longer.


To clean a plate, first turn the unit off and unplug from outlet. Then remove the 4”x4” plate or plates from back of unit. Pull plates firmly in the center to remove from the slot. With plate firmly supported in the hand, wash plate with warm soapy water or a grease cutting detergent. Scrub with stiff brush if necessary. Be careful not to drop the plate or scrub off the silicon. Clean both the metal screen and the ceramic tile. Rinse plate in hot water and dry completely before installing. If available, you may use a hair dryer to dry the plate. Reinstall plate, making sure it is secured and flush with the back of the unit. Plug unit into a grounded 110 electrical outlet, turn unit on and start enjoying clean fresh air.


To clean needlepoint ionizer, first turn off and unplug from outlet. Remove the fan grill cover. The needlepoint ionizer will be easy to find in front of the fan by looking for two pieces of wire. Take a q-tip or cotton swab dipped in alcohol and clean any dirt that may have accumulated on the needlepoints. This process may be done when plates are being cleaned. While you have the front grill cover off the unit you may also clean the fan and the grill itself. To clean the fan simply wipe the blades with a damp cloth or vacuum. The grill cover may also be cleaned with warm soapy water. Be careful that the fan grill cover is completely dry before reinstalling.


If you suspect a problem with your unit check the following:


Make sure plate is clean.


Make sure unit is plugged in properly and turned on.


Check the fuse to make sure it is installed properly and not burned out. To replace fuse, push in and turn fuse holder to the left, remove old fuse, replace with spare. Use 1 amp fuse, 1.25 inches long.


Make sure wall outlet is active.


Check plate alignment, making sure the ceramic plate is almost flush with back of unit.


It important that the LightningAir be properly grounded to avoid potential shock.


After going through the above steps, if the fan is not operating or no buzzing sound is detected on the high setting of the Ozonator dial, please contact our Service / Warranty Department for an RMA number.  They may ask additional questions and continue to troubleshoot the problem you are having.


Caution: No attempt should be made to remove the back panel of the unit, as
there are no user serviceable parts. Opening the unit will void all warranties.

Operation / Installation

• Start with the LightningAir on its lowest Square Feet setting and turn the
Ozonator dial “up” as necessary. The ideal amount of activated oxygen will leave
your room smelling clean and fresh. If the unit is set too high, you will smell the
ozone. If it set too low, you will smell household odors.


• The Ionizer is designed to run independently from the activated oxygen production.
The ionizer can be used around the clock to keep down dust and particulate.
Ozone, however, should be kept at modest levels in occupied spaces. Ozone’s
primary application is to control odors. The level of ozone may be adjusted according
to the severity of the odors in the home or office. Many users put the purifier on
a timer so it can run at high levels while being away. The timer is set to cut off about
one hour before the occupants are scheduled to return. The O3 that is not used
normally reverts back to O2 in about an hour. When they arrive the air is fresh
and clean.


• Individual sensitivity to activated oxygen and preference may vary and should be
adjusted accordingly. The effect of activated oxygen on indoor air may vary according
to atmospheric and/or environmental conditions such as altitude, humidity, air
movement, severity of existing odors, house design, and square footage.


• If you desire to treat the entire home with the same level of ozone, set the fan
switch on your home’s heating & cooling system to the ON position rather than
AUTO. Open all interior doors and adjust the activated oxygen level to the appropriate
square footage. Then place the unit so the air from the purifier flows directly into
a air return vent.


• Altitude: Generally, in higher altitudes the requirement for activated oxygen
decreases. Therefore, higher altitudes should require lower settings.


• Humidity: Generally, in higher humidity the requirement for activated oxygen
increases. Therefore increased humidity may require higher settings.


• For optimal treatment of air in your designated area, your new air purification unit
should be placed in a central location (higher is better). Your unit can be set on a tall
piece of furniture. Allow three inches between the back of your unit and the wall to
allow proper airflow. Fan speed is normally set in the medium range. The reason for
elevated placement of the unit is that activated oxygen is heavier than air. Elevated
placement allows for better circulation. It is suggested that the purifier be placed in
the room that is close to the primary source of odor.