Sales Frequently Asked Questions
This page has some answers to the most commonly asked questions. If you have warranty or service related questions click here.
Q. Is the LightningAir an ionic purifier?
A. Yes. The LightningAir uses a special negative ion generator with dual needle points to produce the ions. The ions cause dust and other particles to precipitate out of the air.
Q. Where should I place the LightningAir in my home or office?
A. The LightningAir should be placed a few feet off the floor in the room where you have the most pollutants. The LightningAir is easy to move so you might want to try it in a couple of locations to help decide what works best for your environment. Some customers prefer to have more than one unit to better control air cleaning in the home.
Q. How does activated oxygen work?
A. The LightningAir uses electricity to split oxygen O2 molecules into single O atoms which attach loosely to other O2 molecules to become O3 (activated oxygen). This loosely attached oxygen atom is unstable and seeks out chemical compounds and other pollutants and oxidizes them on contact.
Q. How does nature produce activated oxygen?
A. Ozone is created electrically during active thunderstorms. The electrical discharge creates a fresh clean smell that is very distinctive. Ozone is also created by ultraviolet rays from the sun.
Q. How do I know activated oxygen is being produced?
A. Ozone has a very distinctive smell. So the best indication is your nose. You should notice a very fresh clean smell in your home or office.
Q. Is ozone safe?
A. Yes, but as with anything, moderation is the key. Ozone in high concentrations can be irritating to mucous membranes and the respiratory system. If you smell Ozone when you walk into the room turn the purifier down. If you smell household odors you may turn it up for a period of time. Click here to learn more about Ozone.
Q. How does it compare to air filters?
A. LightningAir does not rely on the air to actually pass through the machine to be cleaned like conventional air filters. It's not a filter at all. The LightningAir produces negative ions that cause particles to drop out of the air space. In addition, it has a built in sanitizer that attacks odor and other problem areas at their source.
Q. After using the unit for a while, the ozone smell is not as strong, why?
A. There are several possible answers... 1. In long exposure to ozone, the nose becomes less sensitive to the smell. This is particularly valid if the ozone is on a higher setting. 2. The plate may be dirty and need cleaning. 3. A crack or chip in the plate will reduce or eliminate its ability to generate ozone and new ones will need to be purchased.
Q. What maintenance is required?
A. The plates in the back are easily removed for cleaning. Simply wash the plates with soap and water, dry completely and replace.
Q. How often do you change a filter?
A. The life of the hepa filter depends on the environment it is in. If it is in a heavyly polluted environment, for example a residential smoking environment, you would probably want to change the filter 3 to 4 times a year. If it is a commercial smoking environment, you would want to change it more often. If it is not in a heavily polluted environment, you may get 6 months to a year from each filter. We recommend vacuming the back of the filter every month to extend the life.
Q. If one of the plates is broken, will it run on one plate?
A. Both the LA-2SPX and the industrial cleaner LA-3IC will generate ozone with only one plate. Removing a plate reduces the amount of ozone generated. Using one plate at a time allows the user to detect if one plate is bad.
Q. How long will the plates last?
A. Typically, the plates can last one to 3 years depending on environment and use. The plates are consumable and are available to be purchased.
Q. How long will the LightningAir last?
A. The LightningAir is made of stainless steel and solid wood construction. Because of the quality material and superior craftsmanship that goes into each and every LightningAir, you will enjoy it for many years.
Q. Is it difficult to install?
A. Not at all, insert the plates, plug it in and set the dial for the area you will be treating. Install the LightningAir in any room, but try to find a place where it can be up off the ground four feet or more.